I’ve received a parcel, but something is missing. What should I do?
Posted by U2G-SH on 09 January 2011 02:49 PM
First, check the order you’ve received from the shop, and compare what you bought and what has been actually sent. Some items may be backordered. In this case, “Backorder”, “B” or some other symbol should appear.

Also check the amount of money that was transferred from your credit card and the details of the online purchase. If the shop did not send the product due to some technical reason, than the parcel definitely wouldn’t be among received items. 

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