Knowledgebase : Knowledgebase - FAQ > General Questions
We want to explain more precisely the concept of repackaging.
In customer’s USA2GEORGIA account, there are two repackaging options.
 
The first option implies standard repackaging and the second option stands for shoe repackaging (put into bag service)
 
The marking of the desired option is valid only if the customer adds the tracking code of the package beforehand in his/her account. However, there are cases when tracking code is not available from the online store and the customer cannot add it. Unfortunately if this happens, shoes cannot be transferred into polyethylene package.
 

 Standard repackaging means

 Clothes that are delivered in boxes are repacked into plastic bags, therefore the cost of transportation will be determined by the gross weight.
 Shoe boxes are taken out of postal boxes and are sent with their original packaging.
 In case of combined products, the boxes are reduced in size as much as possible, meaning shoes and clothes, clothes and jewelry, shoes and watches, etc.
 During box repackaging the items aren’t pressed or rolled .
 Electronic equipment, watches, fragrance or other fragile products are not subject to repackaging, due to the safety norms.
 

 Shoe repackaging (put into bag service)

 If you’ll mark the second option, which implies that the item will be placed in a bag, the shoes will be moved into plastic bag and the shipping cost will be determined by the gross weight. We recommend using this service only if the shoes are sneakers or sport shoes because of the risk of damage.
  
In the instance of using our repackaging service, (including both standard cut-down and placed into bag) the company accepts no responsibility for damage of repackaged items. If you don’t want to use this service and plan to send your package in the original postal box, than please do not mark any of the options by the tracking code. 
 
Any product that is not listed under Repackaging Service Terms, is not subject to repackaging. 
 
Please also see how the transportation cost is determined at USA2GEORGIA website.
 
Please also check Terms & Agreement, Paragraph 3 of Resizing/Cut-down service
We’re pleased to inform you that as of October 11th 2010, there are daily flights from USA; that is 5 flights per week!

Packages that would be delivered to your USA postal address on Monday will be sent on Tuesday. Packages delivered on Tuesday will be sent on Wednesday, and so on.

We hope that in the near future, more frequent flights will facilitate the process of receiving your parcels more quickly in Georgia.
The average terms of delivery range from 7 to 10 days maximum. 
You can register at USA2GEORGIA.com with your government issued ID number. It is absolutely not necessary to be the citizen of Georgia in order to use our freight forwarding service from US.
We have customers and frequent travelers to Georgia from countries like: Azerbaijan, Armenia, Turkey, Ukraine, Belorus, Turkmenistan, Kazakhstan, UK etc...
They successfully use our service and take the parcels to their countries.
To register, simply fill the Free registration page at www.usa2georgia.com.
Unfortunately, there were cases when our customers refused to pay the cost of transportation for such parcels, and our company experienced the loss. Because of this, we don’t allow to ship letters, magazines and documents.

If you prefer to automatically use Will Call service at branch locations, please change the branch settings under your Account Profile -> Parameters.

If you will decide not to use the branch location at any time later, you can disable or enable it per shipment under your account, on the left side.

Terms for Will Call Service at Branch LocationsAn automatic forwarding will not apply on transit packages with HAWB Shipment number already assigned;

  • Branch Location select option is available within 2 days of shipment departure;
  • Non-Declared packages can not be transferred at Branch locations;
  • Using of Courier Service is limited to packages stored at Branch locations.
  • USA2GEORGIA Self Service machine is an electronic device, that permits customers to receive the parcel by using 10 digit Terminal Code;
  • 10 digit Terminal Code is sent by Short Message or E-mail to customers only;
  • Customer is responsibly to keep the valid phone number under the USA2GEORGIA Profile. In case of phone number change, it should be updated immediately with the new valid number;
  • Customer is responsibly to keep the Terminal Code safely and prevent its lose;
  • The Terminal Code is sent to customer after an invoice is paid;
  • In case of Terminal code loss or its unauthorized disclosure, customer is obliged to immediately notify USA2GEORGIA about that and request blocking of the Terminal Code;
  • In case of Terminal Code loss, customer is still able to receive parcels with an operator;
  • Self Service Terminal operates at all Branch Locations of USA2GEORGIA;
  • The Self Service Terminal is activated automatically for all USA2GEORGIA Customer;
  • In order to receive the parcel, customer should type the 10 digit Terminal Code on the touch screen. Terminal code is sent to customer after the shipment arrives;
  • Customer is not required to provide an ID or confirm receipt by signature while using the Self Service Terminal;
  • Receiving of package at Self Service terminal by third parties is possible with the proper authorization of package consignee only;
  • Package Consignee is responsibly for sharing the Terminal Code to third parties while USA2GEORGIA takes no responsibility when such instance occurs;
  • In case of any difficulties with receiving the parcel at Self Service Terminal, customer should immediately notify an operator at USA2GEORGIA;
  • Packages subject to custom clearance can not be received at Self Service Terminal.
I’ve received a transportation invoice on my account, but the weight of the parcel is shown a bit more than it is indicated on the postal company’s web-site. What should I do in this case? Have I done something wrong?

As a matter of fact, UPS and other postal companies generally transport goods by using standard ground shipping. In this situation, tracking information always reveals the real weigh of the parcel. However, during air transportation, the dimensional weight of the good should be taken into consideration.

The dimensional weight of the package is calculated by the following formula: Width X Length X Height/6000. Generally, when comparing real and dimensional weights the higher weight calculation determines the final cost of transportation. This information is also available on our web-site, in the rates section.

If you still have additional questions please visit our office and we will check your parcels dimensions and chargeable weight.

USA2GEORGIA Shipping cost is $8 per 1 kg gross weight.
Packages weighting 20kg or more by Dim weight are calculated by Dim and Gross weights, whichever is greater.

Dimensional weight formula is the following:

Dim Weight (kg) = Length (cm) X Width (cm) X Height (cm) / 6000 

Shipping fee must be paid in GEL, according to TBC Bank's exchange rate at the time of payment.

 
If you have two or more packages ready to be sent, each weighting 0.3kg, 1.4kg ,and 0.4kg for example, the transportation cost will be calculated from their sum,  that is 2.10 kg, multiplied by 8 USD.
After registration on our web-site, you will be given a USA postal address. During the purchasing process from online stores, this address should always be indicated in the shipping information. For example:
FULL NAME: Name Surname
ADDRESS 1: 8 McCullough dr
ADDRESS 2: UXXXXX (where UXXXXX is your individual mailbox)

CITY: New Castle

STATE: DE (Delaware)

ZIP: 19726
USA
 
If the store asks for the phone number, type our number: 1–866-411-9401.
The same information can also be entered in the Billing Address.