Knowledgebase : Knowledgebase - FAQ > Insurance, Custom Procedures
We have a special Risk Free Shipping service under Terms & Agreement, Paragraph 8
Please check it for more details.

Private parcels cannot be declared.
If you are not able to provide the purchase order, the parcel will be evaluated by customs according to the market prices.
If the prices of the items exceed 300GEL you will need to make custom clearance.

Our customers are now eligible to use simplified customs procedures at our office, which definitely makes custom clearance far more comfortable than it used to be.
This means that those parcels that are subject to custom duties, (that is, their initial cost exceeds 300 GEL), will no longer be retained at customs, but rather will be transferred to our office. We’ll also provide the customer with all the necessary documentation and he/she will simply pick up the parcel from our office on the same day. As for custom taxes, they must be paid within 30 business days at any bank. 
Customs tax is 18% out of the Product total value and Shipping cost.
There is an additional 12 GEL fixed fee per customs clearance.
None Georgian citizen will need fiscal number to make the custom clearance, no meter is she/he tax payer or not.
You can get the fiscal number at the revenue service center  Kostava str. #68.
You can also use DISTANT CUSTOM CLEARANCE SERVICE and get the parcel with documentation on desired address. 
To order the service, request must be made by pressing the “distant custom clearance” button in the Customer Control Panel of the “Arrived” section. 
detailed purchase order and fiscal number must be sent on our email
First, check the order you’ve received from the shop, and compare what you bought and what has been actually sent. Some items may be backordered. In this case, “Backorder”, “B” or some other symbol should appear.

Also check the amount of money that was transferred from your credit card and the details of the online purchase. If the shop did not send the product due to some technical reason, than the parcel definitely wouldn’t be among received items. 

If you’ve checked the status of the parcel’s tracking code, and it’s still not delivered or is on its way, first, contact the sender and try to get additional details, for example the exact date of shipping. 

There are very rare situations when packages can be lost in transit. If the parcel hasn’t reached our warehouse, we cannot assist you. You should contact the online shop from which you’ve ordered the package and ask for compensation, or demand the product to be sent once again.
Our company specializes in providing air and ocean freight transportation services to emerging free market economies around the world. USA2GEORGIA provides logistics service, expedited transportation via all major air carriers, in-bound movement of cargo and bonded warehouse capabilities among other services.

USA2GEORGIA is the known shipper per TSA.GOV (Transportation Security Administration). USA2GEORGIA complies with TSA’s regulations and procedures.