Knowledgebase : Knowledgebase - FAQ
General Questions (9)
Conditions of cut down (repackaging) service
How long does it take to receive my parcels in Georgia?
I'm not a citizen of Georgia. Can I still receive packages from US?
Is it possible to send magazines, letters and documents along with parcels?
Terms for Will Call service at branch locations
Terms of Self Service terminal
UPS, DHL, FedEx, USPS...  tracking information shows less weight. Why?
What is the cost of transportation and how is it calculated?
What will my US address be?
Payment methods (8)
Can I pay the transportation cost by cash at your office?
Can I pay the transportation invoice at another bank?
Does your price include any possible charges associated with customs procedures?
Does your service round off the parcel’s weight?
How can I pay the transportation cost and when should I do it?
I didn’t expect the transportation cost to be so much. What should I do?
I’ve paid a transportation invoice. Should I bring a check to pick up my parcel?
Payment methods: Visa/Master Card, TBCPAY, PAYBOX and balance refill
The Parcel Control Panel (6)
How can I track the package I’m waiting for?
How does the Parcel Control Panel work?
I didn't receive a notification but package was arrived to USA per Postal Company records
Parcel Control Panel – Parameters
Parcel Control Panel – Transactions
Why should I fill in the declaration form?
Shopping in online stores (6)
Am I restricted from buying at any online shops?
During online purchase, the shop demands my phone number. What should I enter?
I’ve bought something from an online store. When will it be delivered to my USA address?
I’ve ordered some goods from an online shop, but the packages delivered separately.
I’ve purchased some products form an online store. The payment has been made, but the product wasn’t sent.
The shipping and billing information is not compatible
Insurance, Custom Procedures (6)
Can I insure my parcels with your company?
Can not make declaration, its a private parcel
How can i make custom clearance?
I’ve received a parcel, but something is missing. What should I do?
If my parcel wasn’t delivered to your American address, what should I do? Who will take the responsibility?
Why should I trust you? How can I be sure that my parcels will be delivered to Georgia?
Various questions (7)
Can I send parcels from other countries?
Can organizations use your service?
Can several persons use one address?
I'm out of town. Can you keep my parcels?
If I’m not at home, how will the courier leave the parcel?
What types of products are prohibited for shipping?
Will my parcels be opened and checked by you?
Strange Questions (4)
Can you put my iPod in a shoe box?
Can you send intimate products?
Can’t you deliver packages in 1 day?
When calculating the parcel’s weight, do you consider its net weight?
Courier Service (2)
How does your courier service work?
What are the terms for regional courier service?